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Right of withdrawal

You have the right to revoke this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods.
In order to exercise your right of cancellation, you must inform us (trackle GmbH, Bertha-von-Suttner-Platz 1-7, 53111 Bonn, Germany, email: info@trackle.de) of your decision to cancel this contract by means of a clear declaration (e.g. a letter or email sent by post). You can use the enclosed model withdrawal form for this purpose, which is, however, not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of cancellation

If you cancel this contract, we will reimburse you all payments we have received from you, including the delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the inexpensive standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the cancellation of this contract. You shall bear the direct costs of returning the goods.
You shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the quality, characteristics and functioning of the goods.


The right of withdrawal does not apply to contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery. This may include, in particular, products that come into direct contact with parts of the body that are predestined to transmit pathogens (e.g. mucous membranes, body orifices). For clarification: The conclusion of the contract with trackle cannot be revoked - with regard to the main product - if the seal of the packaging has been broken.

According to the legal regulation, trackle informs you about the sample cancellation form as follows:

Sample cancellation form
(If you want to cancel the contract, please fill out this form
and send it back. )
- To trackle GmbH, Bertha-von-Suttner-Platz 1-7, 53111 Bonn, Email: info@trackle.de:

- I/we (*) hereby revoke the contract concluded by me/us (*)
for the purchase of the following goods (*)/ the provision of the following
service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of communication on paper)
- Date
(*) Delete where not applicable

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