Shipping policy

We send all shipments with DHL. We ship to all countries to which DHL delivers up to a maximum weight of 1 kilogram.

We do not charge any shipping fees for shipping within Germany.

For all other countries, we charge a shipping fee that is based on the prices of our shipping service provider. You can find a detailed list of shipping charges here: International shipping costs trackle GmbH.

Orders can consist of partial deliveries.

The dispatch takes place within 2 to 5 working days.

We do not ship to the following countries because our service provider cannot easily get there:

Anguilla, Aruba, Bermuda, New Caledonia, Cayman Islands, Curaçao, Faroe Islands, French Polynesia, Gibraltar, Greenland, Guadeloupe, Guernsey, Hong Kong, Isle Of Man, Jersey, Kosovo, Lao People's Democratic Republic, Macao, Martinique, Mayotte, Netherlands Antilles, Palestinian Territory, Occupied, Reunion, Saint Martin, Sint Maarten, Turks and Caicos Islands, Virgin Islands, British, Aland Islands, Bouvet Island, British Indian Ocean Territory, Christmas Island, Cocos (Keeling) Islands, Cook Islands, Falkland Islands (Malvinas), French Guiana, French Southern Territories, Heard Island And Mcdonald Islands, Montserrat, Niue, Norfolk Island, Pitcairn, Saint Barthélemy, Saint Helena, Saint Pierre And Miquelon, Somalia, South Georgia And The South Sandwich Islands, Svalbard And Jan Mayen, Tokelau, United States Minor Outlying Islands, Wallis And Futuna, Western Sahara.

We also do not ship to the USA or Canada.

As part of our regular subscription model, we will send you your subsequent sensor directly - you can then send the old sensor back to us in the shipping packaging with which you received the subsequent sensor - we will then dispose of the old device properly.


Status: October 2017